Markos Chala Kebede

Public Administration & Business Development Professional

Addis ababa, Gulele street, 8209, Addis Ababa, ET.

About

Highly motivated professional with a robust foundation in Public Administration and Development Management, complemented by advanced business expertise. Seeking to leverage proven skills in financial inclusion, process optimization, and strategic leadership to drive ethical governance and sustainable economic development, particularly in anti-corruption and diplomacy contexts on a global scale.

Work

Commercial Bank of Ethiopia (CBE) – Gulele Branch

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Customer Relationship Manager (CRM)

Addis Ababa, Addis Ababa, Ethiopia

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Summary

Managed customer relationships and drove strategic initiatives to enhance financial inclusion, optimize operational efficiency, and foster client growth for the Commercial Bank of Ethiopia.

Highlights

Spearheaded comprehensive financial inclusion and literacy initiatives, significantly expanding access to essential banking services for underserved communities.

Directed critical process improvement projects, streamlining operational workflows and systems to achieve measurable increases in efficiency and elevate customer satisfaction.

Designed and executed client-centric financial solutions, effectively addressing the diverse needs of a broad client base and contributing directly to the Commercial Bank of Ethiopia's sustained growth.

Volunteer

Founding Member

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HAQAA Network

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Actively contributed to African continental and regional integration efforts in higher education, focusing on the development and strengthening of education systems across Africa.

Highlights

Collaborated with international stakeholders to advance higher education integration across Africa, fostering cross-border academic partnerships.

Contributed to strategic initiatives aimed at strengthening educational systems continent-wide, enhancing quality assurance and student mobility.

Education

Leadstar University College

Addis Ababa, Addis Ababa, Ethiopia
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Master of Business Administration (MBA) Business Administration Grade: N/A

Dire Dawa University

Dire Dawa, Dire Dawa, Ethiopia
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Bachelor of Arts Public Administration and Development Management Grade: 3.73 (Distinction)

Languages

Amharic

English

Afan Oromo

Certificates

Developing Essential Digital Skills for Women and Youth in Africa

UNITAR (IBM Foundation)

Financial Marketing

Yale University

Successful Negotiation – Essential Strategies and Skills

University of Michigan

Business Analysis

Coursera Project Network

Project Management Foundation

IBM

English for Business and Entrepreneurship

Open MOOCs (U.S. Dept. of State)

Digital Sustainability for Climate Action

UNSCC

Digital Transformation

UNSCC

Introduction to Public Policy Making and Analysis

Nexus International University

Skills

Negotiation Skills

Negotiation Techniques, Strategic Negotiation, Conflict Resolution.

Business Analysis

Business Operations, Growth Analysis, Efficiency Analysis.

Project Management

Project Planning, Project Execution, Results Delivery.

Entrepreneurship

Business Development, Growth Planning, Startup Management.

Public Policy

Policy Analysis, Policy Implementation, Governance.

Digital Transformation & Sustainability

Digital Strategy, Sustainability, Technology Adoption.

Leadership & Innovation

Leadership, Innovation, Solution Development, Social Impact, Economic Development, Venture Founding.

Financial Inclusion

Financial Access, Financial Literacy, Advocacy, Community Development.

Process Optimization

Process Improvement, Streamlining Operations, Organizational Systems, Efficiency Enhancement.

Digital Literacy

Digital Tools, Youth Empowerment, Women Empowerment, Digital Transformation.

Financial Marketing

Financial Principles, Marketing Strategies, Market Analysis.

References

Daniel Teklu Chala

Branch Manager, Commercial Bank of Ethiopia, Gulele Branch | Phone: +251944336024 | Email: Danielteklu@cbe.com.et

Asmera Fikadu

HR Manager, Commercial Bank of Ethiopia, Gulele District | Phone: +251910779231 | Email: asmerafikadu@cbe.com.et